Released on = April 4, 2006, 2:56 pm

Press Release Author = eGain Communications

Industry = Software

Press Release Summary = eGain appoints beeone GmbH as Premier Partner for German
region

Press Release Body = Slough, UK, 04 April 2006: eGain Communications Corp.(OTC:
EGAN.OB) provider of the industry\'s top-rated* customer service and contact centre
software for in-house or on-demand deployment, recently appointed beeone GmbH as an
eGain Premier Partner for the German region.

With eGain, beeone GmbH, an independent solution provider and distributor of
advanced interaction management solutions, will continue to provide organisations in
Germany with a comprehensive and proven platform for implementing multichannel
customer interaction hubs. beeone GmbH will utilise the new hub approach to customer
service. This approach dramatically reduces customer service costs, enhances
multichannel customer experience, improves service quality and consistency and
boosts contact centre productivity by centralising interaction management, knowledge
management, workflow, business rules, administration, integration and application
infrastructure in one common platform.

Based in Itzehoe, near Hamburg, and part of the D+S Europe Group, beeone GmbH
(formerly conTakt business service GmbH) will capitalise on its solid reputation in
this area, providing fully integrated customer service solutions to the German
market. Under this agreement, the company will provide services around eGain\'s
entire suite of customer interaction management products for email management, web
self-service, chat, web collaboration and knowledge management. These applications
can be deployed individually, or as a fully integrated suite for multichannel
customer service.

\"Industry experts are predicting robust demand for customer interaction management
solutions in Europe. beeone and eGain are already seeing strong customer interest
for our solutions in Germany, and we look forward to further expanding our presence
in this region,\" explains Ray Connolly, eGain Sales Director, EMEA.

\"Managing customer interactions has become an important focus area as German
companies look to differentiate themselves from competitors,\" said Stefan Pähz,
Managing Director, beeone. We look forward to bringing eGain-powered, best-in-class
interaction management solutions to the German market and growing our relationship
with eGain.\"

About beeone GmbH:
beeone GmbH provides a broad set of services including CRM consulting, call centre
outsourcing, systems integration, project management, and custom software
development. Founded in 1998 in Itzehoe, beeone\'s customers include major
corporations in the financial services, insurance, telecommunications, e-Business,
energy, pharmaceutical and pay-tv sectors. For more information, please visit:
www.beeone.de

About eGain Communications Corporation:
eGain (OTC: EGAN.OB) is a leading provider of customer service and contact centre
software for in-house or on-demand deployment. Trusted by prominent enterprises and
growing midsize companies worldwide, eGain has been helping organisations achieve
and sustain customer service excellence for more than a decade. 24 of the 50 largest
global companies rely on eGain to transform their traditional call centres, help
desks, and web customer service operations into multichannel customer interaction
hubs. These hubs enable dramatically improved customer experience, unified
multichannel customer service, end-to-end service process efficiencies, and enhanced
contact center performance.

eGain ServiceT, the company\'s software suite, includes integrated, best-in-class
applications for web self-service, email management, knowledge management, chat and
web collaboration, automation of fax and paper-based service interactions, case
management, and service fulfillment. These robust applications are built on eGain
Service Management PlatformT (eGain SMPT), a scalable next-generation framework that
includes end-to-end service process management, multichannel and multisite contact
centre management, and certified out-of-the-box integrations with leading call
centre, content, and business systems. eGain OnDemandT, the industry\'s first-ever
on-demand eService software, is a proven, robust and scalable solution that has been
used by companies of all sizes, in the last eight years, to rapidly build customer
interactions hubs.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves over 800 enterprise customers worldwide. To find out more about
eGain, visit www.eGain.com or call the company\'s offices: United States:
800-821-4358; UK/Europe: 1753-464646.

*Source: 2005 ForresterWave report on eService and 2005 Patricia Seybold Group\'s
bull\'s eye reports on cross-channel, cross-lifecycle customer service - overall
capabilities, knowledge management, architecture and analytics

**Source: Rankings on ERMS in 2004 Forrester TechRankings on eService

eGain, the eGain logo, and all other eGain product names and slogans are trademarks
or registered trademarks of eGain Communications Corp. in the United States and/or
other countries. All other company names and products mentioned in this release may
be trademarks or registered trademarks of the respective companies.

Editorial Contacts
Further information on eGain Communications - including interviews and photography -
is available on request.

beeone
Axel Meese/ Daniela Baack
beeone GmbH
Tel : 0800-0233663
Email : beeone@egain.com

eGain
Kerry Hallard/Nicola Craft
eGain
Tel : +44 (0)20 7292 8680
Email: egain@buffalo.co.uk

Web Site = http://www.egain.com

Contact Details = 345 E. Middlefield Road
Mountain View, CA 94043, USA
650-230-7532
jabayan@egain.com